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FAQ's

 

How do I clean my bag?

See our 'Product Care' page.

 

Where is my bag made?

In our working studio in Hancock, Maine, USA. Each bag is hand crafted from start to finish. 

 

Is this lobstermen’s rope? Does it soften?

Yes it is! The same rope local lobstermen use to tether their buoys to their traps. Depending on the rope, yes. Most brands we use will soften with use.

 

 Where do you get all these prints?

From sketch to color schemes we design them in our studio then the designs are sent out for printing at a facility in the USA. 

 

 Are there pockets in the bags?

Absolutely! Each tote contains three slip pockets, two small (ideal for cellphones and sunglasses) and one large (ideal for wallets, books or our wristlets).

 

Will a cell-phone fit in a Wristlet?

Yes! Our wristlets are designed to hold all the essentials. Phone, checkbook, pens, keys and they also include to credit card slots for ID and credit/debit cards. 

 

Does a credit card fit in the coin purse? 

It can be done with a little effort but is not recommended. 

 

Can I use my (physical) Gift Card online? 

We require you to redeem your physical gift card in person at our studio or pop up shops. Only digital gift certificates purchased online may be redeemed for online purchases. 

 *Update* (2/28/20): To use physical gift cards online purchase value must be for equal to or greater than the amount on the card. Please enter the 16 digit number on the back of the card in the coupon code area during check out, NOT the gift certificate area. For more information on how to redeem your gift cards and gift certificates please contact us.

Can I use my Digital Gift Certificate in Store? 

No. Your online gift certificates must be redeemed online. No exceptions. For more information on how to redeem your gift cards and gift certificates please contact us

 

For more questions please contact us via our contact page